Booking Terms & Conditions
Detailed terms specific to booking and staying at our vacation rental properties
Booking Process Overview
These terms supplement our general Terms of Service and apply specifically to vacation rental bookings. By completing a reservation, you agree to all conditions outlined below.
1. Reservation Process
Inquiry
Property selection and availability check
Quote
Customized pricing and terms provided
Payment
50% deposit secures reservation
Confirmation
Booking confirmed with details
Reservation Requirements
Guest Information Required
- Primary guest: Full name, age (21+ required)
- All guests: Names and ages
- Valid email address and phone number
- Home address and emergency contact
Payment Information Required
- Valid credit card for deposit and damages
- Cardholder name matching guest ID
- Security code verification
- Card valid through checkout date
2. Payment Structure & Schedule
Payment Schedule
Booking
50% Deposit
Due immediately
30 Days Prior
Final Balance
Remaining 50%
Check-in
Security Deposit
Hold on card
Accepted Payment Methods
Additional Fees
4. Check-in & Check-out Procedures
Check-in Process
Early check-in available upon request
Required at Check-in:
- Government-issued photo ID (all guests 18+)
- Credit card used for booking
- Signed rental agreement
- Emergency contact information
Property Orientation Included
- • Appliance and system demonstrations
- • WiFi credentials and tech support
- • Emergency procedures and contacts
- • Local area recommendations
Check-out Process
Late check-out subject to availability
Guest Responsibilities:
- Return property to reasonable condition
- Wash and put away dishes
- Remove all trash to bins
- Secure property and return keys
Express Check-out Available
- • Leave keys in designated location
- • Send confirmation photo via WhatsApp
- • Deposit release processed automatically
- • Available for returning guests only
5. House Rules & Restrictions
Prohibited Activities
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Parties or Events: No organized gatherings, loud music, or events
-
Indoor Smoking: Smoking prohibited inside all properties
-
Unauthorized Pets: Only pre-approved pets allowed (varies by property)
-
Excess Occupancy: Exceeding maximum guest limits strictly prohibited
-
Illegal Substances: No illegal drugs or controlled substances
Allowed with Restrictions
-
Pool/Spa Use: 8 AM - 10 PM only, children supervised at all times
-
Music: Allowed at reasonable volume until 10 PM
-
Outdoor Smoking: Permitted in designated areas only
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Parking: Designated spaces only, no street parking
-
Children: Welcome with proper supervision and safety measures
Violation Consequences
First Warning
Written notice and correction opportunity
Second Violation
$200-500 fine depending on severity
Serious Violations
Immediate eviction, no refund
6. Special Circumstances & Procedures
Early Check-in / Late Check-out
Note: Must be requested minimum 48 hours in advance
Group Size Modifications
Note: Changes must be approved before arrival
Emergency Procedures
Life-Threatening Emergency
911
Police, Fire, Medical
Property Emergency
+506 2777-1246
24/7 Maintenance Hotline
Guest Services
+506 8888-0000
WhatsApp 24/7
Weather & Natural Events Policy
Power Outages: Backup generators available for essential areas. No compensation for brief outages.
Internet/WiFi: Multiple providers ensure connectivity. Technical support available 24/7.
Heavy Rain/Storms: Properties designed for tropical weather. Indoor activities recommended during storms.
Wildlife Encounters: Common in our natural setting. Follow property guidelines for safety.
Road Conditions: 4WD may be required during rainy season. Alternative transportation available.
Booking Agreement Acknowledgment
By completing your reservation, you acknowledge that you have read, understood, and agree to comply with all booking terms and conditions outlined above, in addition to our general Terms of Service.
This Agreement Includes:
- • Payment schedules and security deposits
- • House rules and occupancy limits
- • Check-in/check-out procedures
- • Damage and cancellation policies
- • Emergency procedures and contacts
Questions About Booking Terms?
Our reservations team is available to clarify any booking procedures or requirements
Reservations
reservations@manuelantonioesetates.com
+506 8888-0000
Office
+506 2777-1246
Hours
8 AM - 6 PM CST
Manuel Antonio Estates, S.A. | Costa Rica Corporation
Registered Office: Manuel Antonio, Puntarenas Province, Costa Rica
These booking terms supplement our general Terms of Service and Privacy Policy
